Policy and Agreements

At Pooch and Pal Pet Care your pets are family. We are committed to giving you and your babies the best experience possible! When you book with Pooch and Pal Pet Care you enter into the following agreements:

  • If you book services with us and need to cancel for any reason please do so within 48 hours of your scheduled service. If a booking is canceled with less than 48 hours notice we will charge a 50% cancellation fee.

  • Please have updated vet records, your preferred vet of choice and a credit card on file in case we are not able to reach you in the event of an emergency. We will do everything in our power to contact you in the event of any emergency. However, if we can not reach you, we will use our discretion.

  • We are not responsible for personal property damage incurred by your pet.

  • Please give us accurate information on the history of your pet’s behavior, tendencies and other helpful information so we can tailor our approach accordingly.

  • We DO NOT issue refunds. However if you have a concern or complaint please feel free to contact us at any time. Visit our Contact Us page for methods of communication.

  • We have many clients so our schedule fills up quickly. So please be sure to book with us ahead of time and try to have your dates lined up as much as possible. If your dates/services change, please let us know as soon as possible.

  • Upon return from your trip or completion of service you have 3 days to issue payment. If payment is not received by 5 p.m. on the 3rd day, you will be issued a $5/day or 5%/day late fee. Whichever is greater. (this includes monthly and weekly payment plans for walks/regular check-ins)

  • Payments Accepted:
    Cash or check (preferred)
    Venmo
    CashApp
    Zelle
    We also offer weekly, bi-weekly and monthly payment options for set scheduled services (i.e. dog walks, check-ins and baths) We do not offer payment plans of any kind for overnight stays or our other services. Please make your payment in full.

  • When entering into an agreement of service, you agree to aforementioned policies. If you have any questions or concerns, feel free to contact us.

    We reserve the right to update our policy and agreements with or without notice. Thank you for your cooperation and thank you for making this possible. 🐾